Cleary & Co Solicitors is a firm of serious injury solicitors providing specialist and dedicated legal services to those individuals who have suffered serious injuries as a result of medical negligence.

This privacy policy (also known as a Fair Processing Notice or FPN) explains how we collect and use information you provide to us; how to notify us if you wish us to limit the use of that information and the procedures we have in place to protect your privacy.

As an important part of our business we collect and manage client and non client data. When doing so, we observe UK data protections laws, and we ensure we protect and respect clients’ and non-clients’ privacy and rights. For the purposes of the GDPR, we act as a data controller in respect of the information gathered and processed by us.

Cleary & Co Solicitors Limited is a limited company registered in England and Wales under registration number 11854470 and is authorised and regulated by the Solicitors Regulation Authority number 658132. The firm is registered with the Information Commissioner’s Office processing personal data under registration number ZA519621.

If you have any queries regarding our use of your data, please contact our Data Protection Officer, Natasha Cleary on

The Information We Collect

We collect information about you so that we can manage our relationship with you, provide legal services and respond to your enquiries. It will also allow us to continue to develop our business as we provide legal updates, publications and details of any events which may be relevant to you.

Specifically, we may collect and process the following data about you:

Information that you provide by filling in forms on our website (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion, and when you report a problem with our site.

If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

The information we need for these purposes is called your “personal data”. This includes your name, home address, email address, telephone and other contact numbers and financial information.

We also process sensitive categories of information which includes; physical or mental health details, and racial or ethnic origin.

When we discuss matters with you over the telephone we record our calls via a medium which will be automatically stored for training and monitoring purposes.

IP Addresses

We also may collect information about your computer such as your IP address, operating system and browser type, for system administration/ this is statistical data about our users’ browsing actions and patterns, and does not identify any individual.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them
see our Cookie policy.

Where We Store Your Personal Data

All the information we collect, process or store remains within the European Economic Area (EEA).

How Long We Hold Your Information For

We will usually retain your information for a period of six years. This is due to regulatory reasons and to ensure our business records are adequate to maintain the requisite levels of insurance to protect our client and non-clients.

Uses made of the information

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business  or assets.

If Cleary & Co Solicitors or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your Rights

Right of access

Data protection laws (specifically GDPR) gives you the right to access information held about you to allow you to be aware of and verify the lawfulness of the processing.

Right to rectification

You also have the right to have personal data rectified if it is inaccurate or incomplete.

Right to erasure

This is also known as the right to be forgotten. This allows you to request personal data is deleted or removed where there is no reason for its continued processing in certain circumstances.

Right to strict processing

You have the right to ‘block’ or suppress the processing of personal data. If you restrict the processing of your data then it can be stored but not processed further.

Right to data portability

You have the right to obtain and reuse your personal data for your own purposes through different services by moving or copying data in a secure way.

Right to object

You have the right to object to your data being processed based on legitimate interests or the performance of a task in the public interest. You also have the right to object to direct marketing.

If you wish to exercise any of these rights, please contact us using the contact details set out above.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these